As a GEM member, you get access to our most comprehensive home cyber and Dark Web monitoring service available – at a huge 33% discount over our standard prices.

And it doesn’t just apply to you – our cyber services apply to anyone in your family living permanently with you.

Standard/Extended Options

Choosing the ‘Standard‘ option means that you buy just one plan that apples to your household only.

However, for an extra 49p per month, if there is a family or friend household elsewhere in the UK that you think could benefit from our home cyber services (not the Dark Web Monitoring), you can gift that service to them by choosing the ‘Extended‘ option. Once you have completed the purchase process, you will receive an additional email with their service plan documents that you simply need to forward on to them by email. That’s it! They will continue to benefit from our cyber emergency services for as long as you maintain your ‘Extended’ subscription.

Included in either option, you will get:

⦿ 24-hour access to our cyber emergency helpline for up to 5 hours per incident, up to 2 incidents per year*

⦿ Immediate access (subject to activation) to ACTIVALERT – our Identity Breach and Dark Web Monitoring service alerting you if your personal or financial details are found anywhere on the Dark Web, in hacker channels, forums and data marketplaces. Marks & Spencer or Co-op customer? With the hacks of customer details earlier in 2025, this could help give you peace of mind by knowing if and when your details appear anywhere you would rather not see them (this does not apply to the gifted family or friend household in the ‘Extended’ option).

⦿ Immediate 24/7 access to our online AI tech chat assistant for all your non-emergency and general cyber and tech support needs

⦿ Immediate access to our Cyber Legal Helpline Service to help you through any legal issues that might arise from a cyber attack or hack (and other general personal legal questions)

⦿ Immediate access to our Cyber Counselling Service in case you are feeling anxious or worried after a cyber attack, or following someone posting something malicious about you online

⦿ Immediate access to our template document repository so, hand-in-hand with our Cyber Legal Helpline service, if you need to write to a company, bank or credit reference agency following a hack or cyber attack, you’ve got some helpful template letters to guide you

As with all services, there are terms and conditions, so please read the summary of the most significant terms and conditions to make sure it’s right for you.

* Access to our cyber emergency helpline only starts from 14 days after your subscription starts i.e. select a variation if you were to start your subscription today.